Terms & Policies

Who you are buying from

This store is operated by TIBC Group Pte Ltd (UEN 202425692E), 74A Duxton Road, Singapore 089533. In these terms, “we”, “us” and “our” mean that company, and “you” means the person placing the order.

Our Singapore clubs each trade as their own registered company. When you use a gift card at a club, that club provides the session; your contract for the purchase itself is with us.

What we sell here

Gift cards for sessions at our Singapore clubs, and merchandise. Gift cards are sold and redeemable in Singapore only.

Prices and GST

All prices are shown in Singapore dollars and include GST. The price you pay is the price displayed at the time you order. If our prices or tax rates change afterwards, what you have already bought does not change.

Placing an order

An order is an offer to buy. It is accepted when we take payment and send you an order confirmation. We may decline an order — for example where an item is unavailable, the price was displayed in error, or we cannot deliver to the address given — and if we do, we refund you in full.

You must be at least 18 to place an order.

Using the clubs

Entry to a club is subject to our club rules and to the health and safety conditions everyone agrees to on their first visit. Cold water immersion is not suitable for everyone. If you have a heart condition, are pregnant, or have any medical condition that might be affected, speak to a doctor before your first session.

Buying a gift card does not guarantee availability at any particular club or time.

Your account

If you create an account, keep your login details to yourself. You are responsible for what happens under your account.

Things outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, including courier delays, power or water failure, or a club closing temporarily.

Where something goes wrong that is our fault, our liability to you is limited to the amount you paid for the order concerned. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it, and every version carries the date it was published.

Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

Who you are buying from

Gift cards are sold by TIBC Group Pte Ltd, the holding company of The Ice Bath Club’s Singapore clubs. Your card is not tied to any one club when you buy it.

Where your gift card can be used

A gift card can be redeemed at any of our four Singapore clubs — River Valley, East Coast, Duxton or Alexandra — chosen when it is used rather than when it is bought.

Gift cards are sold and redeemable in Singapore only, and physical cards are delivered to Singapore addresses only. They cannot be used at our clubs outside Singapore.

Activating your card

Gift cards must be activated within 6 months of purchase. The validity period begins on first use, or automatically 6 months after purchase, whichever is earlier.

Activating automatically does not take any credits away. It means the validity period below has started running, whether or not you have been in yet.

How long your credits last

Once activated, how long you have depends on the size of the pack. A custom number of sessions takes the validity period of the pack its rate belongs to.

When credits expire

Any credits still unused when the validity period ends will lapse. They cannot be reinstated, extended, or exchanged for cash.

If you are close to the end and something has got in the way, talk to us before it lapses rather than after.

Agreeing to these terms

You accept these terms at checkout, before payment is taken. If you are buying the card as a gift, you accept them on behalf of whoever receives it, and they are bound by them when the card is used.

Giving it to someone else

Gift cards are transferable — that is rather the point. Whoever holds the card can use it, so treat it like cash. We cannot replace a card that is lost or stolen, and we cannot tell you whether somebody else has already used it.

Refunds

A gift card can be cancelled for a full refund within 7 days of purchase, as long as no credits have been used and any physical card is returned unused. After that, gift cards are non-refundable and cannot be exchanged for cash.

No cash value

A gift card buys entry to a club. It cannot be exchanged for cash, spent on anything other than the sessions it carries, or put towards a membership unless we agree otherwise in writing.

Prices and taxes

What you pay is the price at the time of purchase, and it includes GST. If our prices or tax rates change afterwards, the number of sessions on your card does not — you keep what you bought.

If a club closes or changes

If the club you had in mind closes or changes its hours, your card stays valid at any of our other Singapore clubs for the rest of its validity period.

Using the club

Using a gift card is subject to our normal club terms, including the health and safety conditions everyone agrees to on their first visit. A gift card does not guarantee availability at any particular time.

Gift cards

A gift card can be cancelled for a full refund within 7 days of purchase, as long as no credits have been used and any physical card is returned to us unused.

After 7 days, or once any credit has been used, gift cards are non-refundable and cannot be exchanged for cash.

Credits that have expired at the end of their validity period cannot be refunded, reinstated or extended. If you are close to the end and something has got in the way, talk to us before it lapses rather than after.

Merchandise

Unused merchandise in its original packaging can be returned within 14 days of delivery for a full refund. Return postage is yours unless the item is faulty or we sent the wrong thing.

Faulty or incorrect items

If something arrives damaged, faulty, or is not what you ordered, tell us within 14 days of delivery and we will replace it or refund it in full, including postage both ways. This does not affect your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act.

How to ask, and how long it takes

Email help@theicebathclubs.com with your order number and what you would like us to do. We will reply within 2 business days.

Refunds go back to the card or account you paid with. We process them within 5 business days of agreeing the refund; how quickly it appears after that is up to your bank, usually another 3 to 10 business days.

What we cannot refund

Credits that have already been used. Credits that have expired. Gift cards after the 7-day window, unless the law requires otherwise.

Lost or stolen gift cards. A gift card is transferable, so treat it like cash — whoever holds it can use it, and we cannot tell you whether somebody else already has.

Where we deliver

Singapore addresses only. We do not ship gift cards or merchandise overseas.

What it costs

Standard delivery is $5. Delivery is free on orders over $200.

How long it takes

We dispatch within 1 to 2 business days of your order. Delivery usually takes a further 2 to 4 business days. Orders placed on a weekend or public holiday are dispatched the next business day.

You will get an email with a tracking number as soon as your parcel is collected by the courier.

Collecting from a club

You can choose to collect a physical gift card from our Duxton club instead of having it posted. We will email you when it is ready. Bring your order number, and tell us at checkout who will be collecting it if that is not you.

If something goes wrong

Check the delivery address before you order — we cannot redirect a parcel once it is with the courier. If a parcel is returned to us as undeliverable we will contact you to arrange redelivery, which may be chargeable.

If your parcel has not arrived within 10 business days of dispatch, email help@theicebathclubs.com with your order number and we will chase it.

Who is responsible for your data

TIBC Group Pte Ltd (UEN 202425692E), 74A Duxton Road, Singapore 089533. We handle personal data in line with Singapore’s Personal Data Protection Act.

What we collect

Your name, email address, phone number and delivery address. What you ordered, and when.

If you are sending a gift: the recipient’s name and email address, and any message you write.

Payment details, which are handled by our payment provider — we never see or store your full card number.

Basic information about how you use our site, through cookies.

Why we collect it

To take payment and fulfil your order. To deliver a parcel or email a gift card to the person you chose. To handle refunds, questions and support. To meet our accounting and tax obligations.

To send you marketing — only if you have agreed, and you can stop at any time.

Recipients of a gift

If you buy a gift for somebody, we use their name and email address to send them the gift and nothing else. We do not add them to our marketing list on the strength of a gift.

Who we share it with

Only the companies that make the order happen: our e-commerce platform, our payment provider, our courier, and our email provider. Each may hold data outside Singapore, and where they do we take reasonable steps to ensure it is protected to a comparable standard. We do not sell your data.

We may disclose data where the law requires it.

How long we keep it

Order records are kept for at least 5 years, as our tax obligations require. Marketing contact details are kept until you withdraw consent.

Your rights

You can ask us what we hold about you, ask us to correct it, or withdraw consent to marketing. Email help@theicebathclubs.com and we will respond within 30 days.

Withdrawing marketing consent does not affect an order already placed — we still need to reach you about it.

Cookies

Our site uses cookies to keep your basket working, remember your preferences, and understand how the site is used. You can block cookies in your browser, though parts of the site may then not work.

How to reach us

TIBC Group Pte Ltd (UEN 202425692E), 74A Duxton Road, Singapore 089533.

Email help@theicebathclubs.com. We answer within 2 business days.

Our Singapore clubs

River Valley — 241 River Valley Road. East Coast — 338 Tanjong Katong Road. Duxton — 68 Duxton Road. Alexandra — Anchorpoint Shopping Centre, 370 Alexandra Road.